55 Game - Privacy Policy

Information We Collect

Account and identity data

When you register on 55 Game, we collect your name, email address, mobile number, and date of birth. To meet Know Your Customer (KYC) obligations under the Prevention of Money Laundering Act, 2002, we may also request a government-issued identity document such as Aadhaar, PAN card, or passport, along with a selfie for liveness verification. This data is used solely for identity verification and regulatory compliance and is never sold to third parties.

Payment and transaction data

When you deposit or withdraw funds through 55 Game using payment methods such as PhonePe, Google Pay (GPay), BHIM UPI, or net banking, we collect transaction identifiers, amounts, timestamps, and masked payment details. Full financial credentials are processed exclusively by our PCI-DSS-compliant payment partners and are not stored on our servers. Transaction records are retained for a minimum of five years to satisfy Indian regulatory requirements.

Technical and usage data

We automatically collect device type, operating system, browser version, IP address, pages visited, session duration, and crash reports each time you use the 55 Game platform. We also use cookies and similar tracking technologies to maintain your session and measure traffic patterns. You can manage cookie preferences in your browser settings, though disabling essential cookies may limit platform functionality.

How We Use Your Information

Operating and securing the platform

We use your data to create and manage your 55 Game account, process deposits and withdrawals, verify your identity, and provide customer support. We also analyse account activity and device signals to detect fraud, prevent unauthorised access, and comply with anti-money laundering rules. This processing is necessary to deliver the service and meets our legal obligations under Indian law.

Improving the experience

Aggregated and anonymised usage data helps us diagnose technical issues, test new features, and understand how players interact with 55 Game. We rely on our legitimate business interests for this analytics processing and take appropriate steps to minimise any privacy impact, such as pseudonymising data sets before analysis and limiting staff access to identifiable records.

Communications and marketing

We send transactional messages, deposit confirmations, withdrawal receipts, and security alerts, as part of delivering the service. Where you have given consent or we have a legitimate interest, we may also send promotional updates about 55 Game offers. You may opt out of marketing messages at any time by clicking the unsubscribe link in any such communication or by contacting our support team directly.

Your Rights

Access, correction, and deletion

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and, in certain circumstances, ask us to erase your data. To exercise any of these rights, contact us at the address below and we will respond within 30 days.

Withdrawing consent and data portability

Where we process your data on the basis of consent, for example, for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You may also request a copy of your personal data in a structured, commonly used format so you can transfer it to another service. Requests for data portability are fulfilled within 30 days of receipt, subject to identity verification.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Data Protection Board of India once it is established under the Digital Personal Data Protection Act, 2023. We encourage you to contact us first so we can address your concern directly and promptly.

Contact Us

How to reach us

For any privacy-related queries or to exercise your data rights, email us at [email protected]. We aim to respond to all requests within 30 days of receipt.